Privacy Policy
Alexandra, Xandra Jane Design ("I") am committed to safeguarding and respecting the privacy of my website visitors.
This policy sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed by me. Please read the following carefully to understand my views and practices regarding your personal data and how I will treat it.
This website is owned and operated by Alexandra Wall of Xandra Jane. When purchasing any products or services you will be entering into a contract with Alexandra Wall. By visiting this website and communicating electronically with me, you consent to the processing and transfer of your Personal Data as set out in this Privacy Policy.
The term "Personal Data" refers to personally identifiable information about you, including but not limited to your name, job description, phone contact, birthday, e-mail address or mailing address. The following is a broad description of the way Xandra Jane Design processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices I have provided or contact me to ask about your personal circumstances.
Please read this Privacy Policy carefully. I reserve the right to change this Policy on the website at any time without notice, and by using the website and its content, you are agreeing to the Policy as it appears, whether or not you have read it. If you do not agree with this Policy, please discontinue use of this website.
Last update to this Privacy Policy Tuesday 6th September 2019.
What Information Is Collected:
Your right to privacy, and the security of your personal information is very important to me. I may collect and use your personal data in the following ways:
I process information enabling Xandra Jane Design to sell my goods and services to my customers; to promote and advertise my goods and services; maintain my own accounts and records and to support and manage my employees and interns. This information may include:
1. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
2. Information relating to any transactions carried out between you and I on or in relation to this website, including information relating to any purchases you make of my goods or services;
3. Information that you provide to me for the purpose of registering with me;
4. Information that you provide to me for the purpose of subscribing to my website services, email notifications and/or newsletters;
5. Any other information that you choose to send to me.
I process personal information about my customers, suppliers, professional advisers and consultants, enquirers, employees and interns.
I will collect information:
When you sign up to my mailing list by entering your email address. This data will not be leased or sold and you can unsubscribe at any time. If you choose to unsubscribe, your data will be permanently deleted from my system. Sometimes, I'll use your interaction with my emails (for example, the links you click), to enhance your user experience and tailor content and offers based on your selections.
When you buy a product, you will be required to disclose some personal data. This will vary depending on the product and will include your email address so that I can contact you in relation to the work or deliver a digital product. Any data collected in this way will only be used for the purposes of carrying out the work and you will not be signed up to my mailing list.
When you send me an email with a query, your message will be kept on file, in case you have any follow up questions. Sending me an email does not mean that you will be added to my mailing list. Your message can be deleted upon request.
I will never sell or lease your data to any other individual, business or organisation.
I will never use your personal data in a way that you have not consented to, and will treat all data in compliance with the GRPR (General Data Protection Regulation).
Anonymous Data
In addition to the information I collect as described above, I use technology to collect anonymous information about the use of my website. For example, my web server automatically logs which pages of the website my visitors view, their IP addresses and which web browsers my visitors use. This technology does not identify you personally, it simply enables me to compile statistics about my visitors and their use of my website.
My website contains Hyperlinks to other pages on the website, especially within the blog. I may use technology to track how often these links are used and which pages on the website my visitors choose to view. This technology does not identify you personally - it simply enables us to compile statistics about the use of these Hyperlinks.
Cookies
In order to collect the anonymous data described in the preceding paragraph, I may use temporary "cookies" that remain in the cookies file of your browser until the browser is closed. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie.
I use ''session'' cookies on the website. I will use the session cookies to: keep track of you whilst you navigate the website. I will use the persistent cookies to: enable my website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser.
I use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to my website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available here.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking ''Tools", ''Internet Options", ''Privacy", and selecting ''Block all cookies" using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
I also use your IP address to help diagnose problems with my server and to administer my website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information. I may also perform IP lookups to determine which domain you are coming from (i.e.: aol.com, yourcompany.com) to more accurately gauge our users' demographics.
Why I Collect Your Personal Data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
1. Administer the website;
2. Improve your browsing experience by personalising the website;
3. Send your goods purchased via the website;
4. Send statements and invoices to you, and collect payments from you;
5. Send you general (non-marketing) commercial communications;
6. Send you email notifications which you have specifically requested;
7. Send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
8. Provide third parties with statistical information about our users - but this information will not be used to identify any individual user;
9. Deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will use your Personal Data to fulfil your requests and we will ask only for data that is adequate, relevant and not excessive for those purposes.
Who I Share Your Personal Data With
Disclosure of your personal data is strictly shared between relevant third parties and is kept for no longer than necessary as outlined below.
This website host is Squarespace
All my websites financial transactions are handled through my payment services provider, Stripe. You should only provide your personal information to Stripe after reviewing the Stripe privacy policy. I will share information with Stripe only to the extent necessary for the purposes of processing payments you make via my website. Should you purchase with me at any point in person, my payment services provider is handled by iZettle. You can read their privacy policy, here.
Mailerlite is my newsletter provider, by signing up to my mailing list you are agreeing to their privacy policy and allowing me to contact you regarding only relevant news, events and services. I hope you will be delighted with my services and respectable communication. However, if you do not wish to receive emails from me and want to be removed from the electronic mailing list you can either select “unsubscribe” from any of the marketing emails that I send or alternatively contact me.
I sometimes need to share the personal information I process with the individual themselves and also with other organisations. Where this is necessary I am required to comply with all aspects of the Data Protection Act (DPA) What follows is a description of the types of organisations I may need to share some of the personal information I process with for one of more reasons. Where necessary or required I share information with:
Family, associates and representatives of the person whose personal data we are processing
Business associates
Suppliers
Financial organisations
Consultants and professional advisers
Credit reference agencies
Debt collection agencies
Central government
Updates To Your Personal Data
Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you within one month and free of charge. We will also correct, amend or delete any Personal Data that is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us at the addresses given below.
Security Measures in Relation to Your Personal Data
I destroy or remove your Personal Data 12 months from your last transaction. You are within your right to request this to be done sooner and I will comply within one month of your demand. All external files containing Personal Data in relation to my financial accounts are encrypted, in the unlikely event of a breach I have procedures in place to destroy these from remote access. No more data than necessary is kept within my records.
I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
I will store all the personal information you provide on my secure (password and firewall protected) servers. All electronic transactions you make to or receive from me will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and I cannot guarantee the security of data sent over the internet.
Transfer of Data Abroad
If you are visiting this website from a country other than the country in which our servers are located (currently Squarespace servers based in the United States of America), the various communications will necessarily result in the transfer of information across international boundaries.
I may also transfer your Personal Data between third party processors which may be located worldwide. Where your Personal Data is transferred to a country outside the European Economic Area, I will ensure that recipients of your Personal Data agree to keep your Personal Data confidential and hold it securely in accordance with applicable data protection laws.
Changes to the Privacy Policy
I review my Privacy Policy bi-annually to ensure business compliance. Any changes I may make to my privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to studio@xandrajane.com or by post to;
Xandra Jane Design
Studio One, Garth Uchaf Farm
Pentyrch
Cardiff
CF15 9NQ
United Kingdom
The use of ‘I’ or ‘Me’ in this document relates to Alexandra Wall. Founder and Creative Director of Xandra Jane Design.